I recently bought a Moov Now activity tracking bracelet from their US-website. I will come back to that in later posts. Shipping costs were free and the device was promised to be delivered in 7-14 days from their UK-based warehouse. I received a tracking url and everything was great. Until the time for delivery came. I went home yesterday and found a slip of paper from Postnord indicating a failed delivery attempt. It advised to go to their website and suggest a new delivery time. Unfortunately the url in the slip did not work at all and after googling the company I found out that the web service did not function. I had to call to the customer service number in which a machine told me that queuing costs for me. In the end I waited for 20 minutes and agreed to pick up the packet myself the next morning. As I complained about the service on Facebook, quite a few of my friends shared similar experiences with courier companies.
The rant ends here, because this blog is about positive things and not for complaining.
I see here a great opportunity. Online buying increases very fast and in my opinion the last thing holding it back is the delivery. As the prices are cheaper in online stores than in regular ones for obvious reasons, I would be willing to pay a little for the delivery if it would be fast and trustworthy. In many online stores abroad the delivery is free, but the service one gets is random. If I would only have a mobile app that accurately would tell me when my valuable parcel comes within 50 kilometer radius of me and I could define the best suited delivery address, world would be perfect. Please, real hackers. Create the app, contact me and we’ll make millions with it together :).